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Great Work Matters
When they experience a strong sense of belonging.
Source: Perceptyx
When feeling included and valued.
Source: BetterUp
To job satisfaction and wellbeing.
Source: Deloitte
When work feels meaningful.
Source: PwC
Thirty years.
One mission.
For people to feel safe, valued and understood at work
I'm Jackie Handy - speaker, author and creator of The Matter Model®.
My belief is that better workplaces don’t happen by accident, but when belonging and purpose align. I help organisations create cultures where people feel valued, connected and included, so leaders can build stronger, resilient teams that perform.
Together we cut through the noise of business, to concentrate on the things that create the greatest impact for people at work.
Great work becomes possible when we focus on what matters.
Work with me
Keynote Speaking
I bring research, real stories and a practical framework your audience can use immediately. No fluff. High Impact.
Maintain a healthy, driven workplace, even during uncertainty- Future-proof your culture through belonging and purpose
- Create a culture of pride through small, intentional acts
Team Development
Bespoke programmes designed with you, for you. Grounded in The Matter Model. Not off the shelf. Never Generic.
- Focused leadership workshops and full team programmes
- In-person, virtual or hybrid delivery.
- Immersive, action focused sessions delivered UK and Internationally
Books & Resources
Everything you need to build a workplace culture of belonging and purpose. Accessible in multiple ways.
- The Matter Model® - the book. Published by Routledge, available from September 2026
- Manage What Matters – the podcast. For your weekly dose of audible inspiration
- FlowFinder – the diagnostic. Receive a free, personalised report to get your journey started
The Matter Model
The Matter Model is a practical leadership framework that shows how belonging and purpose shape engagement at work.
It helps leaders identify what people need to feel connected, motivated and able to do great work.
Million Dollar Moments® bring the model to life. Intentional everyday actions that help people feel seen, valued and connected to something meaningful.
Considered the navigation model for uncertain times, the Matter Model is founded on two key questions:
Do I matter here?
The question of belonging. When people feel seen, heard, valued and included for who they are, contribution and collaboration follow.
Does what I do here matter?
The question of purpose. When people are connected to something bigger and feel empowered to make a difference, growth and performance follow.
The Matter Model in Action
Here’s what happens when organisations lean in to Million Dollar Moments® - small, no cost actions that create huge value for others.
Air Ambulance Kent Surrey Sussex
Million Dollar Moments®
Miles walked
Raised
Within 24 hours I'd come up with an idea inspired by listening to Jackie. My challenge has now inspired others to join me. Your talk and your Million Dollar Moments have a far greater impact.
Sophie Dunn
Project & Compliance Manager,
Kent, Surrey & Sussex Air Ambulance Trust
Available from September 2026
In Paperback or Hardback
The Matter Model
Built on timeless and fundamental human needs, this book’s groundbreaking leadership framework empowers managers to create connected, engaged, and high-performing teams by addressing the core human needs of belonging and purpose.
- Diagnose disengagement before it costs you talent and performance.
- Escape the traps of transactional or drifting cultures.
- Unlock clarity, energy, and trust through everyday leadership actions.
- Build rituals that embed belonging and purpose into the rhythm of work.
Words from the room
From event planners, HR directors, and senior leaders who have experienced the work firsthand.
We were privileged enough to have Jackie run our leadership training, in particular a recent session on Communication and Coaching. Jackie is always engaging, draws on relevant experience and provides clear concepts that can be taken back into the day to day. Would definitely recommend her insights!
Laura Jenkinson
National Account Manager at JDE Peet’s
JDE Peet's
Jackie is a great trainer. Content is delivered at just the right pace, in a positive upbeat style that is very engaging. Jackie is knowledgeable, expressive and invites group participation whilst not getting bogged down off topic. Very good trainer and would encourage anyone to hire her services.
Adam Pike
Finance Controller - Sales at JDE
JDE
As a Senior Scrum Master with distributed teams, I have faced many challenges around team members and cultural understanding between various locations. Jackie’s course has given me lots of answers and tools to deal with these challenges I face daily and in the future. In my experience, Jackie is one of the most professional, knowledgeable and articulate trainers in her fields. Thank you Jackie - nice work!!
Lexie Walker
CDK Global
CDK Global
Jackie just finished delivering an amazing 2 days of learning for me and my Sales team. She creates a warm, fun and safe learning environment which enables people to push themselves out of their comfort zones with confidence. Jackie guided us through a varied and challenging course with care and infectious enthusiasm. I was so encouraged to see my people respond to the training. We had some really magical moments - I can not recommend Jackie highly enough!
Steve Smith
President International
Sterling
Jackie delivered, developed and advised on a session that could be delivered. What I feel sets Jackie apart from others is her delivery style, It was an online event but Jackie kept the sessions engaging and used the tech available to enhance this but was certainly not reliant on it. I would say the best session we have done online so I can only imagine how good it would be in a face to face delivery! Thanks Jackie
Dan Cook
Forward Trust
I hosted a panel recently with Jackie as one of our experts. Her input was invaluable during the discussion, her willingness to participate and desire to add value to our listeners/viewers was absolutely clear. Her expertise was so clear and her ability to frame key learnings into concise and understandable language was exceptional meaning I can't wait now to learn more from her and will be an active follower from now on.
Janine Owen
Commercial Marketing Strategist
Jackie’s planning, attention to detail and delivery made our event go as exactly as we had planned and it has had such a positive impact in our business. She has been brilliant to work with, flexible and supportive whilst giving the right amount of challenge. The event was a huge success I would highly recommend Jackie. Looking forward to our next project ☺️
Victoria Bryant (Chartered MCIPD)
Head of DEI
Muller UK
Jackie is a sensational speaker. Her engaging style and humour has the students up out of their seats and cheering! She pitches her story with honesty and pragmatism and truly speaks from the heart. A lovely person who I highly recommend as a fabulous trainer, speaker and presenter.
Diane Vernon MBE FIEP
CEO
EmployabilityUK
I had the distinct pleasure of seeing Jackie on the main stage in Namibia. Her captivating talk and stage presence warrant a World Class Speaker Award. Jackie's approach encourages dialogue and helps us all identify with what it feels like to be excluded and left out. Her story conveys this message in such a clear, positive and heart warming way which is why I highly recommend her for your event.
Betty-Anne Howard MFA-P CFP CLU CHS CEA
Philanthropic Financial Planner | Planned Giving Consultant
Jackie delivered an eye opening, interactive, educating and engaging session, mixing statistics and her personal stories in a fantastic way. After the session we have received great feedback on Jackie’s tone of voice and character and the audience listening was highly engaged the whole time. We shared both laughter, a few tears and loads of take-aways during and after Jackie finished her session. I would highly recommend Jackie as a professional engaging speaker
Maya Ambrosius
HR-partner
Nordiska Museet
I highly recommend Jackie Handy as an inclusion speaker. Her keynote was inclusive, motivational, and emphasized a sense of belonging. She delivered a positive and professional message that was both educational and inspirational. Our Pride month event was elevated by her presence and message.
Jessica Tofte
Sales Team Lead
Insight
Really enjoyed working with Jackie - she is clearly an excellent speaker and subject matter expert, but also highly collaborative, professional and fun to work with. I would highly recommend engaging with Jackie.
Clare Keniry
Board Director – Marketing, Inclusion, ESG, People strategy
Morgan Hunt
Ready to build
a culture
worth staying for?
Whether you are planning an event, starting a programme, or just curious about what is possible, a conversation costs nothing.
How healthy is your culture?
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